Garth Brooks Event Labeled ‘Worst Concert Experience’ As Fans Demand Refunds For ‘Catastrophic’ Parking Situation

Garth Brooks’ fans are demanding refunds for a concert that took place at the newly expanded Thunder Ridge Nature Arena…

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Lauren Jo Black

| Posted on

October 6, 2022

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4:11 pm

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Thunder Ridge Nature Arena; Photos via Twitter

Garth Brooks’ fans are demanding refunds for a concert that took place at the newly expanded Thunder Ridge Nature Arena at Bass Pro Shops’ Big Cedar Lodge in Missouri on Friday (Sept. 30) after a “nightmare” situation.

The concert reportedly sold over 80,000 tickets and fans claimed that the venue could not handle the overwhelming amount of concergoers arriving in the parking lot ahead of the show.

Garth Brooks; Photo by Andrew Wendowski
Garth Brooks; Photo by Andrew Wendowski

According to several news outlets and angry Twitter posts, many attendees were upset as they missed most or all of Brooks’ concert due to being stuck waiting in traffic for several hours as there were allegedly no available spaces in the full parking lots.

KY3 News shared that the venue lacked a solid shuttle system, which forced some fans to have to walk down Highway 86.

Jeff Wilhoit, a Bass Pro Shops leader, told the outlet that they hired an outside company to coordinate the shuttle system. “We hired a company called ASM Global. They do large events all over the country,” he explained.

Wilhoit shared that ASM Global works with FEMA and when the hurricane hit Florida, FEMA took most of their allotted shuttles meant to be used for the concert.

In addition to shuttle and parking issues, there were also alleged ADA complaints, saying that the venue could not properly accommodate fans with disabilities.

“It’s heartbreaking, honestly. It’s hard to know what to say to those folks. There were people that absolutely, it was a challenge on Friday night. It’s heartbreaking to watch those folks. Especially the ADA folks who had a hard time getting in,” Wilhoit acknowledged. “Again, for the vast majority of people, it was not only an amazing concert, it was the concert of a lifetime.” 

“We had to scramble just to find some on Friday night. We would never encourage anyone to walk down Highway 86,” Wilhoit explained. 

He promises the venue will improve in the future and that this show was a learning curve for them.

“Anytime you open something brand new, especially an arena of this size, you are going to have challenges,” he admitted.

Wilhoit extended his apologies to those who were not able to make it into the concert. 

“I want to apologize. We are extremely sorry that they didn’t,” he said. For the vast majority, lots of people had an incredible time. You can tell by that aerial picture there were 20,000 people that had an incredible time. But for those folks that were not able to make it in, especially on Friday night when we had challenges, we are definitely sorry about that,” he said. “We will make it right with folks. 

Tweet about Garth Brooks Concert
Tweet about Garth Brooks Concert

He then explained their plans to correct the issue.

“If they were not able to get in or got in the last song or something, we want to make it right with people. Johnny Morris is not in the business to scam people out of money. Thunder Ridge is in a not-for profit. (The) Johnny Morris Foundation and all the money raised from that concert goes back to conservation,” Wilhoit added.

Refunds are reportedly available for fans who never got to see the concert. 

See below for fans reactions to the “nightmare” situation:

https://twitter.com/paytonhalinger/status/1576724749819879425
https://www.facebook.com/reel/648005216741281?fs=e&s=m

I know I had worn out 1 Garth Brooks cassette tape before many people even realized how awesome he is, so to have the…

Posted by Tom Stockton on Saturday, October 1, 2022

My daughter Jaime and I went to the Garth Brooks concert yesterday at the new Natures Arena. It was our first Garth…

Posted by Teresa J Merau on Monday, October 3, 2022

The concerts were held in celebration of Bass Pro’s 50th anniversary. The events took place at the newly expanded Thunder Ridge Nature Arena at Bass Pro Shops Big Cedar Lodge in the Ozarks of Missouri.

Originally planned for one night only, the demand for tickets forced concert organizers to add two additional nights. 

Brooks took to social media after the shows to congratulate the Bass Pro Shops CEO on the milestone anniversary.  

“Congratulations to my pal, Johnny Morris, on 50 years of @BassProShops! You ARE the American Dream! Thank YOU for inviting us to celebrate with you— we had a BLAST!!! love, g,” he wrote. 

Garth Brooks has no tour dates on the books, according to his website. 

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Lauren Jo Black

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Lauren Jo Black

Lauren Jo Black is a longtime country music journalist, editor, host, and media personality whose work has helped shape the conversation around country music for nearly two decades. As the current Editor-in-Chief of Country Now, she has become one of the genre’s most respected voices, interviewing hundreds of country music’s biggest stars, including Dolly Parton, Garth Brooks, Reba McEntire, Shania Twain, Randy Travis, Luke Bryan, Carrie Underwood, Blake Shelton, Luke Combs, and countless others. Over the course of her career, Black’s written work and interviews have reached billions of country music fans worldwide. A 2009 graduate of the University of Central Florida, Black began her career by founding Country Music Is Love, one of country music’s earliest independent digital publications, which she later sold to a major record label in 2015 before it was rebranded as Sounds Like Nashville. She then served as the publication’s Editor-in-Chief for more than two years. Her work has also appeared in Forbes, and she previously served as the Country Music Expert for Answers.com. Widely recognized for her expertise, Black has appeared as a featured guest on The Bobby Bones Show, BobbyCast, and Scripps News Morning Rush, providing insight on country music’s biggest moments. She has also hosted Country Now Live, a concert series featuring performances from artists including Lady A, Dierks Bentley, Riley Green, Jordan Davis, Dustin Lynch, Gabby Barrett, Brett Young, Jon Pardi, Kip Moore, Chris Young, and more. The series has welcomed thousands of fans in person while reaching millions more online. In addition, she hosted Connect With Country Now, a weekly interview series featuring conversations with rising country stars. Throughout her career, Black has earned a reputation for discovering and championing artists long before they become household names. She has covered Luke Bryan since the early days of his career, beginning when he was writing songs for other artists, including Billy Currington’s No. 1 hit “Good Directions,” before stepping into the spotlight with his debut single, “All My Friends Say” and eventually becoming one of biggest names in music. She also gave Megan Moroney her first opportunity to walk a major red carpet as Country Now’s official guest correspondent at the 2022 CMA Awards. An interview she conducted in 2018 for Forbes.com with Luke Combs that inspired his multi-week No. 1 hit, “Doin’ This.” She has also hosted stages at CMA Fest, moderated an industry panel at Country Radio Seminar, and helped lead important conversations about the evolving landscape of country music media. Beyond journalism, Black has also used her platform to support charitable causes and highlight organizations making an impact. Through Country Now Live, she has helped raise awareness and support for St. Jude Children’s Research Hospital, while also advocating for animal rescue through Country Now’s Pupdate series, spotlighting organizations including MuttNation Foundation, Wags & Walks, and Proverbs 12:10 Animal Rescue. Black has been recognized as one of Country Aircheck’s Women of Influence and received the 2012 Rising Star Award from the University of Central Florida. She is a longtime member of both the Country Music Association (CMA) and the Academy of Country Music (ACM). After nearly 20 years covering country music, Lauren Jo Black has spent her career telling the stories behind the artists, songs, and moments that have shaped the genre. Her first-ever book, Country Music Forever: An A-to-Z Celebration of Icons, Songs and Stories, brings that same passion and firsthand knowledge to the page, celebrating not only the legendary artists and timeless songs that have become the soundtrack to generations of fans, but also the places, traditions, and cultural moments that have made country music one of the most beloved genres around the world.